Privacy, Legal and Disclosures
Our disclosure documents
- City Financial Terms and Conditions document
- City Financial Pillar 3 Disclosure document
- City Financial Stewardship Code document
- City Financial Conflicts of Interest Policy document
- City Financial Remuneration Statement
- City Financial REMIT information
- City Financial Global Strategies Remuneration Policy
We will collect and maintain certain personal information about you when you send us e-mail and use our website. The information you provide can identify you individually and includes items such as your name, e-mail address and account number (if applicable) and is used to send requested information and to respond to enquiries made. This information may be processed and held by us, or transferred to other companies in the City Financial Investment Company group, or to the group’s service providers, business associates or agents, and used for administration, assessment and analysis purposes. It may also be used to inform you about financial and other products and services offered by us, and to protect the group’s interests. This may involve transfers outside the European Economic Area (EEA), to countries where data protection laws may not be as strong. However, if transferred outside the EEA, the data will be processed and maintained there to the same standards of protection as if it were still within the EEA.
Whenever you visit a page on our site, this is identified as a ‘hit’, but is not personally identifiable to you and will only be used to compile information about the number of hits that pages within our website have received.
We may contact you either by e-mail, telephone or post to respond to your request or enquiry or to answer any questions. If you prefer not to receive information about products and services from us, simply contact us by phone, e-mail or mail and we will remove your name from any marketing lists used for such purposes.
When you request information to be sent by post, we collect your postal address.
We may place a ‘cookie’ on your computer when you enter particular pages on our website. Cookies are a common device used by websites to store information on their users’ computers. Cookies contain information relating to the website that created them, and can only return the information to that website’s server. Therefore, our server cannot read the information contained in other cookies created by anyone else’s website that may be on your computer. Similarly, only our server can read the information in cookies that it may have created. Cookies cannot be used to get or view data from your hard drive, or to gather information about you that you have not entered yourself.
We will not sell or share any personal or financial information provided online by our customers with any other third party. We also do not purchase or otherwise obtain any supplemental personal information about you from any third parties.
Will my personal information be sold to third parties?
All references below to the “site” or “website” refer to the City Financial Investment Company site located at cityfinancial.co.uk.
This site is for use by UK residents only.
The information contained herein does not constitute a distribution, an offer to sell or the solicitation of an offer to buy any securities in any jurisdiction in which such distribution or offers is not authorised to any person. In particular, the information herein is not for distribution and does not constitute an offer to sell or the solicitation of any offer to buy securities in the United States of America to or for the benefit of United States persons (being residents of the United States of America or partnerships or corporations organised under the laws of the United States of America or any state, territory or possession thereof). The distribution of the information contained on this website and the offering of shares/units in certain jurisdictions may be restricted by law. Persons who access the site are required to inform themselves about and to comply with any relevant restrictions. This does not constitute an offer or solicitation by anyone in any jurisdiction in which such an offer is not authorised or to any person to whom it is unlawful to make such an offer or solicitation.
A word of warning
Please remember that the value of investments and the income from them can fluctuate (this may partly be the result of exchange rate fluctuations) and you may not get back the full amount invested. Past performance is not a guide to the future.
Where City Financial Investment Company has expressed its own views and opinions, these may change.
Current tax levels and relief may change. Depending on individual circumstances, this may affect investment returns. Since 5th April 2004, it is no longer possible to reclaim the 10% tax credit on UK dividend income received from UK equities within an ISA or PEP.
The funds are not offered for sale in the USA, its territories or possessions nor to any US persons including citizens of the United States, nor in any jurisdiction in which the fund is not authorised to be publicly sold. The funds are available only in jurisdictions where their promotion and sale are permitted.
The Financial Ombudsman Service (FOS)
If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review. The Financial Ombudsman Service will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
Who are FOS and how do I contact them?
FOS is short for the Financial Services Ombudsman. You can contact them at:
0800 023 4 567 calls to this number are now free on mobile phones and landlines
0300 123 9 123 calls to this number cost no more than calls to 01 and 02 numbers
Post: South Quay Plaza, 183 Marsh Wall, London, E14 9SR
We'll remind you of how to contact FOS when we send you either our final decision letter or our eight week update letter. If you refer your complaint to the Ombudsman this doesn’t affect your right to take legal action.
City Financial Investment Company Limited
All OEICs are provided by City Financial Investment Company Limited. For important information about investing in each fund, please refer to the Simplified Prospectus, Full Prospectus, and PEP & ISA Key Features Document.
1. The maintenance and information contained on the web site are the responsibility of City Financial Investment Company; the work carried out by the auditors of the OEICs does not involve consideration of these matters and, accordingly, the auditors accept no responsibility for any changes that may have occurred to the financial statements since they were initially presented.
2. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.
The City Financial website and material relating to government information (or to third party information) is provided ‘as is’, without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy.
We do not warrant or represent that the functions contained in the material available on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.
In no event will We be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, or loss of profits, arising out of or in connection with the use of cityfinancial.co.uk, or reliance on its content.
No data transmission over the internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.
The City Financial website is not a substitute for independent professional advice and users should obtain any appropriate professional advice relevant to their particular circumstances.
The information on this site is issued by City Financial Investment Company Limited, which is registered in England No. 02047390.
City Financial Investment Company Limited is authorised and regulated by the Financial Conduct Authority – FCA registered number 189302. To verify see: register.fca.org.uk. City Financial Investment Company Limited is a VAT registered company. VAT number 143 3553 29.
The registered address for the company is 62 Queen Street, London, EC4R 1EB.
ISAs and PEPs are managed by City Financial Investment Company Limited.
For your protection, we record calls to our Dealing Line. Calls to our other lines may also be recorded from time to time.
If you have any questions or concerns, please contact us.